Job : Generic Requisition

Country or Region	Mexico
Job Description	Lubes’ mission is to flawlessly provide reliable, efficient product supply to meet customer commitments and support growth strategies. This area works to develop business strategies and financial plans consistent with corporate objectives that maximizes shareholder value and ensures long-term market leadership. Lubricants & Specialties Latin America Customer Service Center The Lubricants & Specialties Latin America Customer Service Center is responsible for executing a part of the OTC (Order to Cash) process. Activities include set up of customers, receive/input their orders, bill them, work on the collection process and apply the payments received. EXAMPLES OF JOB RESPONSIBILITIES • Primary contact for customers. • Placing orders & following order to cash process to ensure flawless activity. • Advising product availability & lead-time. • Handling complaints and solving various types of queries. • Cooperation with logistics (plant, haulier, distributor). • Cooperation with Territory Managers (Sales Representative within a particular country). • Close contact with other departments (AR DCP, Billing, Treasurers, Sales Support etc) - managing interface between customer and Business Support Center. • Communicating backorders to customers. • Creation and deletion of accounts in SAP. • Modification of data (structure, TMs, pricing procedure, Pay. terms, etc). • Creation of new rebates. • Rebates settlement, creation of the credit notes. QUALIFICATIONS DESIRED Academic Bachelor's Degree in any Engineering discipline, Business Administration, Marketing, or Economics. Other. • Solid organizational, communication and interpersonal skills. • Strong computer based analytical skills. • Able to work effectively in a team and be readily able to adapt to change and evolving priorities. • Advanced English skills.                                                                               Submit application