INGENIERO DE CALIDAD II Job

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Date: Mar 10, 2014

Location Juarez, MX

INGENIERO DE CALIDAD II-00000O68

Description

Ingeniero de Calidad II

“Johnson & Johnson companies are equal opportunity employers”

Description

Cordis is a recognized leader in providing physicians with breakthrough treatment solutions for peripheral vascular disease, a leader in circulatory disease management, interventional cardiology, radiology and electrophysiology products for circulatory disease management. Today, Cordis employees from around the world share a strong commitment to continue our company's groundbreaking work.

Es responsable de los procesos de escalación, de la administración del riesgo (Risk Management) derivado de quejas de cliente, y del proceso de validación. Soporta el lanzamiento de productos nuevos, y la transferencia y cambio de productos existentes. Conduce y soporta actividades de mejoramiento de los productos y procesos.

Searching the best talent for: Ingeniero de Calidad II

· Da soporte a las investigaciones de las quejas de cliente

· Conduce el análisis de riesgo de producto distribuido (DPRA) derivado de quejas de cliente

· Prepara las presentaciones y conduce las juntas de escalación de QLT relacionadas a quejas de cliente

· Da soporte a las investigaciones y aprobaciones de CAPAs

· Revisa y aprueba QSNCs

· Revisa y aprueba CRs y DCRs relacionados a FMEAs, Manufacturing Quality Plans y Especificaciones Supleméntales.

· Revisa y mantiene FMEAs y Manufacturing Quality Plans de proceso

· Provee información adicional para los reportes a la FDA

· Participa en la transferencia y cambios de productos y procesos

· Trabaja con NPD y con los departamentos de manufactura, ingeniería de proceso e ingeniería de manufactura para desarrollar, conducir y aprobar estudios de ingeniería, DOE, FMEA, MQP, TMV, estrategias, protocolos y reportes de validación de productos y procesos.

· Participa en proyectos de Error Proofing

· Da soporte a las actividades de mejoramiento de la capacidad de procesos

· Desarrolla y soporta proyectos de PE, CPIP y Kaizen

· Soporta actividades de ME2

· Brinda soporte a las actividades relacionadas a facilities y cuarto limpio

· Notifica cambios y provee dirección en solución de problemas

· Participa activamente en juntas de revisión de métricos MRB

· Responde a observaciones de auditoría interna relacionadas a la función de ingeniería de calidad

Qualifications


Reporting to: GERENTE DE CALIDAD JUAREZ

Requisitos:

Conocimiento de estadística.

Conocimiento de fundamentos de Ingeniería.

Manejo de paquetes computacionales.

Habilidad para comunicarse en Inglés de forma oral y escrita.

EDUCATION / ENTRENAMIENTO y /o EXPERIENCIA:

Carrera terminada en ingeniería

De 2 a 5 años de experiencia en el área de ingeniería de calidad

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Primary Location:Latin America-Mexico-Chihuahua-Juarez
Organization: Cordis de Mexico S.A. de C.V. (8286)
Job Function: Quality (Eng)

Job Segment: Radiology, Risk Management, Vascular, Electrophysiology, Healthcare, Finance

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2014 Internship - Human Resources Development Program, Latin America Job

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Date: Mar 10, 2014

Location Mexico

2014 Internship - Human Resources Development Program, Latin America(Job Number: 00000F6L)

Description

As an HRLDP Intern, you will have the opportunity to work with one of our HR Specialist Groups, providing consulting and design support to the J&J businesses on an enterprise, global and/or regional level or with a Business Based Human Resources Team, accountable to the J&J businesses in diagnosing needs and providing Human Resource solutions.

Internships will provide potential experiences across the Johnson & Johnson Family of Companies Sectors, including the Medical Devices and Diagnostics, Pharmaceutical, Consumer, Corporate and Supply Chain.

An HRLDP Intern will be responsible for completing project(s) that deal with strategic business directions. These project(s) will provide exposure to top management and multiple functional areas. Assignments can include projects in areas such as talent management, total rewards, recruiting & staffing, change management, organizational development or design, and various other areas requiring human resources expertise. Interns will be expected to demonstrate in-depth understanding of the critical issues, decision-making, and project management skills. The ability to work independently is required. Strong problem solving, organizational, communication and analytical skills are essential.

Upon completion of the HRLDP Internship, interns will be considered for full-time positions in our Human Resources Leadership Development Program. Decisions will be made based on internship performance and business need.

Successful candidates will possess the following skills:

Exceptional communication, influencing and interpersonal skills; Ability to thrive in a changing and complex environment; Demonstrated leadership ability, business acumen, and strong analytic problem-solving skills; Demonstrated ability to set priorities and manage a variety of tasks

Location of HRLDP, Internship Positions:

This position will be located in Latin America

Qualifications


Graduate student completing Master's Degree in Human Resource Management, Industrial Organizational Psychology, or other HR related Disciplines, OR MBA - with intended graduation date between December, 2014 - July, 2015

Minimum of 2 years of full time professional experience required , 3+ years strongly preferred

Previous professional Human Resources experience and/or demonstrated interest in starting a career in Human Resources desired

Candidates must have language fluency of the country where the internship assignment is located, and be legally authorized to work permanently (i.e. without time limitations, without restrictions or without need for work sponsorship) in the country where the internship assignment is located are also required.

Multi-lingual a plus

Primary Location:Latin America-Mexico
Other Locations:Latin America-Brazil, Latin America-Colombia, Latin America-Panama
Organization: Johnson & Johnson (6067)

Job: Human Resources

Job Segment: Medical, HR, Consulting, Pharmaceutical, Intern, Healthcare, Human Resources, Technology, Science, Entry Level

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MANUFACTURING SUPERVISOR II (1 posicion) Job

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Date: Mar 11, 2014

Location Juarez, MX

MANUFACTURING SUPERVISOR II (1 posicion)-00000O73

Description

MANUFACTURING SUPERVISOR II

"Johnson & Johnson companies are equal opportunity employers"

Company:

Ethicon, Inc., a Johnson & Johnson company, is a trusted, world-wide leader in medical devices company who contributes to the advance surgery and improves lives every day. We are qualified as one of the top best place to work. Joining ETHICON is more than joining a great company, it means being a part of a legacy of innovation, development and philanthropy. For more information, visit www.ethicon.com

Searching the best talent for: MANUFACTURING SUPERVISOR II

Band: 24

Main responsibilities:

To provide direct support to the manufacturing production lines. Ensures that the manufacturing process complies with its specifications and that the product meets material qualifications

Supervises production associates to meet production schedules in compliance with the Quality System, EHS and company policies while ensuring that human, capital and material resources are used effectively and efficiently.

Responsible for providing technical expertise and leadership for daily manufacturing operations and ensuring established metrics (Production, Quality, Scrap and Cycle Time) are met

Provides specific technical expertise to support special projects, pilot operations, product and process improvements; and also provides input to develop capital expense forecast and equipment/spare parts budgets to support business needs

Supervises production personnel and collaborates with support functions to meet or exceed the goals and objectives of the Business Unit and in alignment with those of the Plant and the Franchise.

Responsible for ensuring adherence to Environmental, Health and Safety policies and procedures; provides support to ongoing initiatives related to safety and ergonomics programs

Ensures that manufacturing activities are performed in compliance with the Quality System and drives efforts to enhance a culture of quality and compliance

Manages the effective and efficient utilization of human, capital, and material resources to optimize performance

Supports rewards and recognition programs, participates in the development of employees, acts as a mentor, and promotes talent

Drives Lean Manufacturing efforts, including the maintenance of performance metrics, line balancing, continuous flow manufacturing, inventory reduction efforts, and good housekeeping practices

Executes or supervises data entry on required systems, such as JDE, Kronos, and others

Supports process transfers and the introduction of new products

Execute validation activities

Coordinates communication activities with manufacturing associates

Identifies and supports the resolution of labor issues in coordination with the Human Resources department

Develops and maintains a Credo-based culture.

Level of responsibility: Under general supervision, supports the investigation and implementation of corrective and preventive actions to improve operating performance and to comply with requirements of the Quality system such as NCR, CAPA, audit observations and others. Under general supervision, executes and documents training programs for associates and ensures on-time completion of training requirements.

Comply with the Quality Procedures, Laws and regulations that apply and with our company regulations whether local, state and federal as well as procedures, and environmental health and safety policies.

The characteristics of the working environment described here are representative that any employee can face while performing their job functions. For individuals with temporary disabilities reasonable accommodations could be made in order to be hired and perform their essential functions.

This job description is a guide of the main job responsibilities. It is understood that other special tasks related and/or of minor responsibility can be assigned.

Is responsible for supporting the investigation and implementation of corrective and preventive actions to improve operating performance and to comply with requirements of the Quality system such as NCR, CAPA, audit observations and others.

Executes and documents training programs for associates and ensures on-time completion of training requirements.

Qualifications


Requirements:
- Knowledge of Quality System requirements
- Basic knowledge of Lean Manufacturing, Quality Control and Production Control
- Working knowledge of computer software (Microsoft Office, ERP system)
- Good leadership and team working skills
- Good verbal and written communication skills
- Customer-focused decision-making skills
- Proven initiative, creativity and assertiveness
- Basic understanding of EHS regulations.
- Basic knowledge of Mexican labor regulations
- Bilingual in English and Spanish preferred.

EDUCATION

From 2 to 4 years of experience as production supervisor.

Global Leadership Profile Competencies

Integrity and Credo-based Actions ~ lives Credo values; builds trust; tells the truth; initiates transparency into problems; demonstrates genuine caring for people

Collaboration and Teaming ~ puts interests of enterprise above own; works well across functions and groups; builds teams effectively; inspires follower ship; instills a global mindset

Results and Performance Driven ~ assumes personal ownership and accountability for business results and solutions; willing to make tough calls; consistently delivers results that meet or exceed expectations; demonstrates a track record of people development; champions diversity; net exporter of successful talent.

Sense of Urgency ~ proactively senses and responds to problems and opportunities; works to reduce "cycle" time; takes action when needed

Primary Location:
EES Planta Ethicon Inc Independencia

Job ID: 10002028

Recruiter

Anayancy Lozano Martinez

If you want to apply to this position, please consider the following information from our Global Job Posting Policy
- The employee has spent at least 18 months in his/her current position, and
- The employee is in good standing.
- Manager Notification - An employee may apply for a position without informing his/her manager. However, if the employee is invited to interview for a position, then, to the extent that this is consistent with local law or practice, s/he is required to notify his/her manager prior to the interview. This notification is encouraged to promote development discussions between the manager and the employee.

Refer an external candidate

If you want to refer an external candidate for this position, please review our Global Referral Policy and submit your referral throught My Career Opportunities by following the appropriate process.

Primary Location:Latin America-Mexico-Chihuahua-Juarez
Organization: E.E.S., S.A. de C.V. Mexico (8283)
Job Function: Operations (Generalist)

Job Segment: Housekeeping, Medical, Manager, CAPA, Temporary, Healthcare, Management, Contract

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SUPERVISOR DE PRODUCCION

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Fecha: 11-mar-2014

Ubicación Huejotzingo, MX

SUPERVISOR DE PRODUCCION-00000KX7

Description

.

Las Compañías de Johnson & Johnson ofrecen a todos los candidatos igualdad de oportunidades de empleo"

Descripción:

Janssen Supply Chain, pertenece a las compañías farmacéuticas Janssen de Johnson & Johnson. Es una organización mundial que forma parte de Johnson & Johnson Supply Chain (JJSC), un modelo operativo estratégico que está diseñado para coordinar las organizaciones de Supply Chain.

Todas las funciones de "planeación, abastecimiento, producción y entrega" de nuestros productos son ahora parte del modelo operativo de Supply Chain. Este modelo operativo permite una toma decisiones estratégica a través de nuestras compañías en Johnson & Johnson a la vez que mantiene las organizaciones de Supply Chain inmersas en nuestros sectores y conectadas con nuestros negocios, cerca de nuestros mercados y clientes.

En búsqueda del mejor talento para: Supervisor de Manufactura

Descripción general:

Responsable de asegurar la correcta y efectiva utilización de la mano de obra directa, materiales, y equipo, así mismo, asegurando la entrega del producto a tiempo en cantidades previamente requeridas por el departamento de Control de Materiales para su liberación, esto en cumpliendo con los requerimientos regulatorios corporativos y locales. Actúa de forma decidida para mejorar los procesos utilizando la metodología de Excelencia de Procesos y usa un estilo de liderazgo participativo que ayude a fomentar y preservar la cultura de mejora continua para optimizar los procesos.

Principales responsabilidades
- Garantizar la entrega de producto a tiempo siguiendo el CTR y en la cantidad requerida al Almacén haciendo una correcta asignación de tareas a los operadores a su cargo, utilizando la metodología Excelencia de Procesos como herramienta para lograr un proceso continuo que agregue valor desde la perspectiva del cliente y que el departamento de Distribución tenga el producto disponible para su despacho.
- Asegurar que los objetivos y metas establecidos consistentemente se logren de acuerdo al tiempo establecido.
- Identifica, administra y distribuye de manera eficiente los recursos humanos, técnicos y económicos necesarios para el cumplimiento del programa de producción, revisando los requerimientos de la Planta y aplicando correctamente el presupuesto asignado.
- Administrar el personal a su cargo supervisando y asignando sus actividades, proporcionando información técnica para llevarlas a cabo e impartiendo capacitación para desempeñar sus tareas de manera eficiente.
- Responsable de administrar y mantener en cumplimiento los controles de cambio que apliquen a sus respectiva área.
- Apoya y participa activamente en el proceso de desarrollo de nuevos productos cuando sea requerido.
- Desarrolla, propone y asegura la implantación de nuevas ideas enfocadas en la mejora continua de los procesos, costo y eficiencia, utilizando correctamente las herramientas de Excelencia de Procesos.
- Mantener los procesos dentro del costo estándar de operación cumpliendo con los estándares de tiempo de ciclo, rendimientos, tiempo extra para fabricar el producto dentro del costo planeado.
- Supervisar el correcto uso de las herramientas y visuales de Lean Manufacturing por parte de los operadores, asesorando al personal sobre el correcto uso de los mismos, buscando así que se obtenga un beneficio en la realización de su trabajo.
- Programar en conjunto con el gerente el presupuesto del área calculando adecuadamente los recursos necesarios para mejorar costos y reducir gastos operacionales.
- Realizar la investigación de las No Conformidades generadas en su área de responsabilidad y asegurar que éstas se cierran en el tiempo establecido, dando seguimiento a las desviaciones para reducir el tiempo de ciclo de producto y entregar a tiempo.
- Participar en los recorridos y juntas del GEP asistiendo puntualmente, conociendo la información aportada por la medición de Eficiencia Total del Proceso ETP y estableciendo acciones correctivas que solucionen los problemas que se presenten para mejorar la productividad y asegurar que la operación del área se lleva a cabo bajo los lineamientos corporativos e internos.
- Responsable de garantizar la ejecución y participación de los empleados en las reuniones de KAIZEN.
- Responsable de dar seguimiento al programa de reconocimiento a los operadores (RECONOCE) y de proveer retroalimentación sobre las oportunidades de mejor identificadas implantadas y no implantadas a los operadores.
- Responsable de la administración del programa del "Cuidado del Equipo por el Operador " asegurando el cumplimiento de los requisitos establecidos en la metodología de ME2.
- Ejecutar le evaluación de desempeño y retroalimentación del personal a su cargo en una base anual cumpliendo con los requisitos y fechas establecidas por parte del departamento de Recursos Humanos.
- Asegurar la correcta implantación y monitoreo al cumplimiento del programa de Seguridad e Higiene Industrial, cumpliendo al 100% las observaciones del MAP de auditorias de Seguridad, verificando diariamente en las áreas que el personal cumpla con los lineamientos y normas de seguridad establecidos para el área, tales como, uso del equipo de protección personal y cumplimiento con los lineamientos de guardas cero acceso y recipientes sujetos a presión.
- Mantener actualizadas, en coordinación con el área de Documentación, las centrales de procedimientos de las áreas de manufactura, revisando periódicamente que la última versión de los procedimientos e IT's se encuentren firmadas por el personal operativo garantizando que están capacitados para realizar correctamente sus funciones. Dar seguimiento a los controles de cambio garantizando que se encuentren correctamente documentados y firmados por el personal involucrado.
- Mantener en vigencia los pizarrones de identificación de las áreas de manufactura, verificando que los mantenimientos y calibraciones de los equipos se lleven a cabo en el tiempo programado, e indicando el estado actual del área de fabricación para asegurar así, la confiabilidad del proceso y el cumplimiento de GMP's .
- Administrar las incidencias del personal, llevando el control de tiempo extra, listas de asistencia, vacaciones, permisos de ausencia, faltas, incapacidades, etc. proporcionando las evidencias al área de Recursos Humanos.
- Responsable de asegurar el correcto cumplimiento a los programas de calibración, calidad, seguridad (guardas) y medio ambiente.
- Conocer las normas de seguridad y salud ocupacional, así como las políticas ambientales y proporcionar apoyo a los miembros del equipo del sistema ISO 14001, fomentando su cumplimiento y notificando cualquier violación o desviación al área de seguridad y medio ambiente.
- Conocer los principios de conducta ética del negocio y los expresados en el Credo aplicándolos a sus actividades de trabajo dentro y fuera de la compañía.
- Fomentar el desarrollo de la gente con la que interactúa al demostrar la habilidad para motivar a otros, reconociendo su talento y potencial y colocar a la persona indicada en el puesto indicado, recibiendo y dando retroalimentación constructiva y sincera, da dirección clara y directa a sus reportes directos y a los integrantes de equipos, promueve y crea oportunidades a los mejores talentos para tomar nuevos roles y poder desarrollarse dentro de la compañía, demostrando seguimiento de cerca en el desarrollo de líderes y creando un ambiente inclusivo donde la diversidad, el talento y las ideas son fomentadas y apoyadas.

Posición a la que reporta: Gerente de Manufactura

Calificaciones

Cualificaciones

Requisitos:
- Experiencia como Supervisor de Manufactura.
- Titulado en Ingeniería Industrial o Químico Farmacobiólogo o Ingeniería Química
- Inglés: conversacional

Otras Competencias y Habilidades:

Proactivo, analítico, sentido común, visionario, manejo de proyectos, manejo de gente, innovador, enfoque en el cliente, habilidades de comunicación, solución de problemas, toma de decisiones, trabajo bajo presión

Ubicación principal: America Latina-México-Puebla-Huejotzingo

Organización: Janssen de México, S. de R.L. de C.V. (7250)

Área: Fabricación industrial

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Cloud Business Director Mexico

Job Location: Mexico City, Mexico

JOB DESCRIPTION

The EMC Cloud Business Director
plays an important leadership role working with the DVP and DSS in developing
the EMC territory strategy for leading our customers on the “Journey to the
Cloud”. By delivering on the promise of providing choice in how business
productivity tools and Line of Business applications are delivered either on
premises, in the Cloud, or in a hybrid approach, our customers can achieve
their most critical business goals in an efficient and cost-effective manner.

EMC has an exciting opportunity
for a senior Sales Executive role to help lead sales campaigns and opportunity
development, enhance training of the EMC field sales org, drive new technology
adoption, refinement of business process, and sales of our key Cloud solution
offerings though our partnerships with Cisco, VMware and VCE.

In the role of Cloud Business
Director, you will need to understand the (End to end) solutions required and
help lead the responsible transformation of the field by acting as quarterback/
help lead the team of resources to gain an EMC decision, and by working closely
with other EMC Area BU resources from BRS, Services Sales Executives and
partner organizations in bringing deep expertise to prepare our customers for
their Journey to the Could.

The most successful Cloud
Business Director brings the following to the role:

• A 301 level of
experience in VMware engineering integration with all EMC Storage, Data
protection and data mobility solutions

• A 301 level of
understanding of the customers LOB’s role in Tier 1 Application deployment,
including customers decision matrix for supporting infrastructure

• A 301 level of
experience in Application requirements for infrastructure, including Converged
Infrastructure

• A 201 level of
understanding in Service Catalogue use for ITaaS

• A 201 level of
understanding in “Public Cloud Computing” models including technology and cost
structures

• Ability to be the
customers strategic advisor for “Journey to the Cloud” at the CXO level

• A continuously
expanding knowledge of requirements for Cloud computing deploying Converged
Infrastructure, private, and hybrid cloud technology

Additional KPI’s under
consideration for EMC Cloud Business Director are as follows:

• Converged Infrastructure
Sales metrics, V+E+_

• V+C+E and vBlock and
VSPEX Sales

• VE – EMC product drag
on V + E opportunities

• Focus Account Program
– VSPEX, vBLOCK and V + E Penetration & EMC product drag

• VMware ELA
Resell/VMware Counterpart relationship maintenance

• Cisco Counterpart
relationship maintenance

• Marketing/Enablement
(new “personalized” social networking platforms)

The Cloud Business Director
candidate should possess a wide range of previous work experience – the job
description and the four points below should help you get a better picture of
the characteristics of a successful candidate. We hire for SEEP
defined below:

1. Solution
Knowledge: Technical chops are the table stakes to get into the interview
cycle. Must have deep expertise in VMware virtualization and cloud
infrastructure solutions (VSP or higher). Having tangential technical
certification (application, network, storage, project management) is looked on
favorably.

2. Enablement:
The right attitude is critical in this role. An ability to formally and
informally impart their domain expertise is hard to describe and harder to
actually do. It is an everyday activity for a Cloud Business Director
today and when you see it done effectively, as in a district training session
or driving a customer call, you know it instantly. This is where EMC sales reps
need to clone the Cloud Business Director over time.

3. Evangelism:
This is the ability to make believers out of every stake holder in the field,
Customers, VMware, Cisco and partner community – creating the cult of EMC’s
value in cloud and virtualization. This IS NOT doing just a killer
presentation. It is the charisma to “lead leaders” without authority and
expertly represent all things EMC/VMware.

4. Program
readiness: Through focused account planning, sales play profiling, and
partnering with other like minded BU’s at Cisco, VCE and VMware, the EMC Cloud
Business Director can impact the Territory by aligning time and resources to
the highest potential opportunities and be directly accountable for the
customers near and long term cloud strategy.

The successful candidate will have
a BS/BA degree or equivalent work experience combined with a minimum of 15
years relevant industry experience in software, hardware (more server than
storage) and/or consulting services sales.

If you are an experienced sales
professional passionate about aligning solutions to our most critical clients'
most pressing business issues, consider joining EMC’s Cloud Business Director
Team. Experience the challenge and excitement of working with talented
teams and individuals all committed to the same goals of enabling our customers
to achieve the full potential of our Cloud solutions to reach their goals.

Job ID: 121840BR

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Sr Account Manager Enterprise

Job Location: Mexico City, Mexico

Job ID: 119567BR

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SAM I

Job Location: Mexico City, Mexico

GENERAL SUMMARY
Provides focus and drives consistency in the execution of all Maintenance Support Services-MSS related matters to a strategic account/customer. Acts as EMC MSS ambassador to the customer and as the customer's representative within EMC. Individual leverages the support of local and corporate resources in managing and attaining a high level of customer satisfaction. Identifies, informs, and works with the account team on potential sales opportunities. Nurtures customer relationship and acts as a sales enabler to drive re-purchase loyalty toward EMC equipment and software. The individual ensures maximum correlation between customer requirements and EMC services to strive toward delivering consistent service levels by exceeding customer expectations. The Individual will be responsible for providing detail reporting and trending analysis using all MSS services tools.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Ensures consistent communications between sales, TS as well as other MSS personnel. Also responsible for communication to the customer, Storage Administrators up to the Sr. Storage Director.
Manages and coordinates the processing and implementation of all MSS changes, including changes related to customer requests, Field Change Order (FCO), EMC Technical Advisory (ETA), and reconfigurations.
Maintains awareness of all service matters including Technical Solutions implementations and activities. Coordinates service activities with EMC account team and local MSS resource(s) to ensure all customer needs and expectations are met. Must have the ability to make sound judgment or decision during a major crisis. Functions as the single point-of-contact for service activities.
Develops a joint Account Management Plan (AMP) and is responsible for executing against that plan in conjunction with Technical Solutions and Account Team. The AMP plan must include Escalation path and Processes, EMC Client Organizational charts and service. The AMP must also support best practices.
Responsible for maintaining a high level of awareness of all service issues effecting the EMC product environment including proactive problem avoidance behavior and maintenance practices.
Prepares and presents Field Change Order (FCO) and EMC Technical Advisory (ETA) materials to the account team and customer. Provides consolidated information in the form of reports on all service related account activity, eg- details on upgrade and execution.
Develops a joint Account Management Plan (AMP) and execute against that plan in conjunction with Technical Solutions and account team. Maintains high level of awareness of service issues effecting the EMC product environment including proactive problem avoidance behavior and maintenance practices.Prepares and presents Field Change Order (FCO) and EMC Technical Advisory (ETA) materials to the account team and customer. Provides consolidated information in the form of reports on all service related account activity.
Manages all commercial aspects of the service maintenance contract relationship with the customer. Ensures compliance levels are met in accordance with all maintenance contracted service level agreements.
Attends regular review meetings with customer's operational personnel team. Presents all open cases and details regarding upcoming events.
Participates in the planning, approval, and implementation of approved change management requests. Coordinates and drives change management process for the customer as well as ensures EMC's processes is executed against.
Compiles and maintains account information; equipment portfolio, configurations, microcode status, installation dates, lease or purchase information, maintenance coverage levels, contracted coverage dates and renewal schedules. Conducts and leads MSS account review meetings with the customer. Account reviews will include open case load trending and measurements of EMC SLAs. Identifies, facilitates and ensures effective communication of all

Job ID: 118489BR

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